Frequently Asked Questions

Is Rumah Kebaya Bangsar a secure site?

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy for additional information.

What are your Terms and Conditions?

Rumah Kebaya Bangsar Terms and Conditions can be found here.

How do I return my order?

You may return your order to Rumah Kebaya Bangsar within 7 days of the purchase date by visiting the Returns and Exchange Policy. Please review the terms and conditions on our Returns and Exchange Policy page for additional information about returning goods. Depending on the reason for the return you may be responsible for shipping and handling charges.

How do I exchange my order?

Please refer to our Returns and Exchange Policy page for additional information.

How do I cancel or change my order?

As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the Returns and Exchange page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.

I did not receive all the goods I ordered or received the wrong goods.

Please visit the Returns and Exchange Policy page and we will remedy the issue immediately.

How long will it take me to get my order?

Estimated delivery dates are provided at check out and are not guaranteed. You will be provided with tracking information through your e-mail after your item has been shipped.

How can I pay for my order?

Rumah Kebaya Bangsar currently accepts Visa, MasterCard, debit cards and any other methods which may be clearly stated on our site from time to time. We do not ship COD.

 How do I add an item to my order after checking out?

You will need to make a separate order altogether.

Who do I contact if I need other help?

Our friendly customer service team can be contacted by emailing rumahkebayabangsar@gmail.com. You can expect a response within 48 business hours.

 

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